Show All Answers

1. Who can use eTRAKiT?

eTRAKiT is open to all users. A contractor that is registered with the City of Laguna Niguel must sign in using their company name and reset their password. All other users that are not contractors (i.e. homeowners, realtors or insurance agents) are able to create a user account to create an online application or to schedule an inspection.

2. Will eTRAKiT work in any internet browser?

No, Internet Explorer is the preferred browser as other browsers may block pop-ups.

3. I have forgotten my Public Login Username and or Password.

To retrieve your username and password visit the retrieve account page.

4. I am locked out of eTRAKiT. How do I get back in?

The eTRAKiT system is set to automatically unlock every 5 minutes. Wait a little while and try again. If after waiting 5 minutes and reattempting to log in you are still unable to get in, email the Building Department.

5. I keep getting a pop-up that says, "Please verify you are not a robot" but there is no where to verify.

Make sure your window is scrolled all the way to the bottom and you should see the CAPTCHA on the left with a check box for 'I'm not a robot'.

6. There is no "Apply / New Permit" button on my site, or when I click "Apply / New Permit" button, it blinks and does nothing but take me back to the dashboard.

Ensure all your license and insurance paperwork is current with the City.

7. I am having trouble locating my permit number when I conduct a search.

Be sure to enter the permit number exactly as it appears on your permit. The number needs to be entered in the “search for” field. For example, B20-1234 or WB20-1234.

8. As a homeowner doing my own work at my home, am I required to obtain a permit?

A building permit is required at any time there is an addition, alteration, repair or conversion to the main structure or an accessory structure. If you have any questions about whether or not a permit is needed, email the Building Department.